Insurance Coverage
Men That Move recommends all customers obtain an independent insurance policy to ensure full coverage during their move.
Men That Move holds transit insurance and provides coverage in the instance of:
Total loss when in transit due to an unforeseen incident such as a vehicular accident, fire, auto theft or flooding
Major damage sustained to an item which renders it unfit for purpose or unusable if Men That Move staff are at fault for the damage
All insurance claims, no matter who is at fault or where the fault lies, has a $300 excess payable. In ALL cases this excess is payable by the customer making the claim.
Men That Move Insurance coverage excludes:
The contents held within boxes packed by the customer or any individual other than a Men That Move staff member
Any cash and jewellery or any individual item in excess of $15000 value
Any damage to flat pack furniture that is not dissembled prior to the move as per the manufacturer’s instructions. This furniture is not designed to be moved in an assembled format.
Any paintings or Artwork that is not properly covered and boxed ready for transit
Any item that has pre-existing damage or flaws that may be exacerbated by moving the item if the Men That Move staff are not previously made aware of the existing issue prior to commencing the move
Minor cosmetic damage for property or personal items, including but not limited to; nicks scratches, dings, dents, flakes etc.
Outside influences that cause damage to items, such as weather, poor ground conditions etc
Internal electronics of an item, and internal mechanisms where there is no evidence of damage.
Items are not covered against theft whilst during the loading and unloading process
TV’s or computer screens that are not packaged to be moved within the original manufacturers box and/or a suitable 3rd party equivalent box/crate.
Replacement Cover
In the instance of damage to any belongings, the items will be replaced at current market value. If the customer believes that the item should be replaced at an alternate value, the responsibility lies with the customer to provide reasonable evidence in the form of a recent receipt or valuation of this item. All valuations will be handled by the insurance provider (Zurich Insurance)
How to make a claim:
Notify of damage, destruction or loss of items within 24 hours of moving date in writing. This notification must be sent to info@MenThatMove.com. Within this notification a description of the damage in question should be provided, supported by any photographs of the damage where possible. Simply notifying the Removalists on the day of your move is not appropriate and does not absolve the24hrs notification requirement
Men That Move or the Insurance agency reserves the right to assess the damage to the item. If needed, this will be requested to the customer and a suitable time agreed. All damaged must be retained until after the insurance claim has been finalised. Photo evidence may not be enough to facilitate the claim, physical evidence may be required. All items must be retained until the insurance coverage is finalised
To establish market value, the customer needs to provide either:
An invoice for the original purchase
A quote for the replacement item or repairs of the damage
Men That Move reserves the right to seek quotations for the repair of damage or replacement of the item from our preferred suppliers if necessary.
In order to resolve any claims within a reasonable time, the supply of any additional information must be within 21 days of the original correspondence..